3jlq FAQ — Your Questions Answered

You must be at least 21 years old to register and use 3jlq. This applies to all Philippine players. Age is verified during KYC through your government-issued photo ID. Accounts registered by users under 21 are closed upon discovery, and the situation is handled in line with our Terms and Conditions.

No. Each person is allowed only one account on 3jlq. Creating duplicate or multiple accounts is a violation of the Terms and Conditions and will result in account suspension. If you've lost access to your existing account, contact support to recover it rather than opening a new one.

KYC stands for Know Your Customer. It's an identity verification process that confirms you are who you say you are. It's required before deposits and withdrawals are enabled on your account. To complete KYC, submit a valid Philippine government-issued photo ID (such as a PhilSys national ID, passport, driver's licence, or SSS/GSIS card) and a proof of address. KYC also ensures your withdrawals can only go to your own verified account — not anyone else's. It's a one-time process per account.

Contact 3jlq support via live chat or email at [email protected]. The team will verify your identity using your registered details — including your Philippine mobile number — and guide you through account recovery. Do not create a new account if you've lost access; doing so violates the one-account policy and may result in both accounts being suspended.

3jlq accepts local Philippine payment methods. You can deposit via bank transfer through InstaPay or PESONet, and through Philippine e-wallets. All transactions are denominated in Philippine Peso (PHP / ₱). Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods on 3jlq. Full payment details are available in the Deposit section of your logged-in account.

Deposits via InstaPay typically reflect in your 3jlq account balance within a few minutes. PESONet transfers may take longer depending on your bank's processing schedule — usually within the same business day. If your deposit has not appeared after the expected timeframe, contact support with your transaction reference number for assistance.

Withdrawals are processed to the bank account or e-wallet that you verified during KYC. Your KYC must be completed before you can request a withdrawal. Go to the withdrawal section of your account, enter the amount, and confirm the request. Withdrawals go only to your own verified account — you cannot send funds to a third party. Processing times vary by payment method; check the Deposit page for current estimates.

Minimum and maximum deposit amounts depend on the payment method you choose. These limits are displayed in the deposit section of your account before you proceed with a transaction. If you've set a personal deposit limit through the responsible gaming tools, that limit will also apply regardless of the payment method's ceiling.

3jlq offers a wide selection of casino games including slots, live baccarat, live blackjack, live roulette, online poker, and eBingo. Live casino tables run in real time with professional dealers. The full games library is accessible from the Casino section once you're logged in. New games are added regularly, so it's worth checking back if you're looking for something specific.

Yes. The 3jlq platform is fully optimised for mobile browsers on both Android and iOS devices. You can access slots, live tables, and eBingo directly through your mobile browser — whether you're in Manila, Cebu, Davao, or anywhere else with a stable data connection. No separate app download is required.

Slot games on 3jlq use Random Number Generator (RNG) technology, which means each spin outcome is independent and unpredictable. Live casino games use actual cards, wheels, and dealers in real time — results are determined by physical play, not software. No strategy guarantees a win on any casino game. Please play within your means and use the responsible gaming tools available in your account settings.

The 3jlq sportsbook covers a wide range of sports popular in the Philippines and internationally. This includes basketball (PBA, NBA, FIBA), football, boxing, volleyball, esports, and more. Pre-match betting and live in-play markets are both available. Browse current events and markets in the Sports section or go directly to Bet to see available wagers.

Live in-play betting lets you place bets on sporting events that are already in progress. Odds update in real time based on what's happening in the game. Markets may be briefly suspended during key moments such as a free throw, penalty kick, or knockout attempt. Available in-play markets vary by sport and event. A stable internet connection is recommended for the best in-play experience.

Sports bet winnings are credited to your 3jlq account balance once the event has concluded and results have been officially confirmed. Settlement timing varies by sport and league. For most markets, this happens within a few hours of the final whistle or result confirmation. You can track the status of your open bets in the betting history section of your account.

An OTP (one-time password) is sent to your registered Philippine mobile number when a login attempt is detected from a device or browser that hasn't been used before. It's a security check to confirm it's genuinely you. Enter the code promptly — it expires after a short window. If you received an OTP without trying to log in, do not share the code and contact support immediately at [email protected].

No. 3jlq staff will never ask you for your password, OTP, or full login credentials through any channel including live chat, email, or SMS. If you receive a message or call from someone claiming to be from 3jlq and asking for this information, it is a scam. Do not respond and contact our support team through the official channel to report it.

Accounts are temporarily locked after repeated failed login attempts as a security measure. Contact support via live chat or email to have it unlocked after identity verification. If your account was locked because you requested self-exclusion through Responsible Gaming, the lock remains in place until your chosen exclusion period ends — this cannot be overridden early.

3jlq provides several tools to help you manage your gaming activity. These include deposit limits (daily, weekly, or monthly), session time reminders, and self-exclusion — a period where your account is locked from all gambling activity. You can access these through your account settings or the Responsible Gaming page. Using these tools is entirely your choice and there's no penalty for setting limits.

Yes. Deposit limits can be set on a daily, weekly, or monthly basis. Once set, you cannot deposit above your chosen limit during that period. If you want to reduce your limit, the change applies immediately. If you want to increase your limit, there is a cooling-off period before the increase takes effect — this is intentional to discourage impulsive decisions. See the Responsible Gaming page for full details.

You can request self-exclusion through your account settings or by contacting support. When you self-exclude, your account is locked for the duration you choose and you will not be able to log in, deposit, or place bets during that period. Any account balance at the time of self-exclusion is retained and available for withdrawal after the exclusion period ends. Self-exclusion cannot be reversed early, so choose your period carefully.

No. Gaming and sports betting involve risk and there is no guaranteed win. All games and betting markets carry the possibility of losing your stake. 3jlq does not promise profits, guaranteed returns, or risk-free outcomes. Only play with money you can afford to lose. Set limits, take breaks, and seek help if gaming stops being enjoyable or becomes difficult to control.